Return Policy

Return Policy

Welcome to Bellezzaa. We want you to love every purchase you make with us. If for any reason you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund.

30-Day Return Policy

You may return eligible items within 30 days from the date your order was delivered.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • The item is returned within 30 days of the delivery date
  • The item is unused, unworn, unwashed, and undamaged
  • All original tags are still attached
  • The item is returned in its original packaging, including shoe boxes, dust bags, and pouches
  • Footwear must be returned in the original shoe box — please place the shoe box inside a protective shipping box and never attach shipping labels directly to the original shoe box
  • All accessories, care cards, and any free gifts included with the order are returned as well

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked "Final Sale" or "Non-Returnable"
  • Undergarments, intimates, and swimwear (for hygiene reasons), unless defective or still sealed in original packaging
  • Earrings and body jewelry (for hygiene reasons)
  • Gift cards
  • Personalized or customized items
  • Items damaged by misuse, wear and tear, or unauthorized repairs
  • Items purchased more than 30 days ago

How to Start a Return — No Form Required

Starting a return is simple. There is no form to fill out — just email our customer care team at samsamijonchav1987@outlook.com and include:

  1. Your order number
  2. The name of the item(s) you wish to return
  3. The reason for your return (optional)
  4. Photos of the item(s) — only required for damaged, defective, or incorrect items

We will reply within 1-2 business days with your return authorization and the return shipping address.

Return Process

  1. Email us at samsamijonchav1987@outlook.com to request a return
  2. Pack the item(s) securely in their original packaging
  3. Ship the item(s) to the return address provided in our reply
  4. Once your return is received and inspected, your refund will be processed

Refunds

  • Once your return arrives and passes inspection (usually within 1-3 business days), your refund will be issued to your original payment method
  • Refunds are typically processed within 3-5 business days after inspection
  • Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement
  • Return shipping costs are non-refundable, except for damaged, defective, or incorrect items

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or item, simply start a return as described above and place a new order. This ensures you receive your new item as quickly as possible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at samsamijonchav1987@outlook.com with:

  • Your order number
  • Photos of the item and its packaging

Once verified, we will issue a full refund including return shipping costs, or send you a replacement at no extra charge.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company or payment provider — it can take up to 10 business days before a refund appears on your statement
  3. If you have done all of the above and still have not received your refund, email us at samsamijonchav1987@outlook.com and we will resolve it for you as quickly as possible

Contact Us

For any questions about returns, refunds, or your order, email us anytime at samsamijonchav1987@outlook.com. We typically respond within 1-2 business days.

Thank you for shopping with Bellezzaa!