Shipping Policy

Shipping Policy

Welcome to Bellezzaa (bellezzaa.shop). This Shipping Policy explains how we process, pack, and deliver your orders. If you have any questions about shipping, email us at samsamijonchav1987@outlook.com — no form required.

1. Order Processing Time

  • All orders are processed within 1-3 business days after payment is confirmed (business days are Monday through Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is packed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.

2. Shipping Costs

  • Shipping and handling charges are calculated at checkout based on your delivery address and the selected shipping method.
  • Free standard shipping may be offered from time to time; any free shipping threshold will be shown on our website.

3. Tracking Your Order

  • Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
  • If you did not receive the tracking email, please check your spam folder first, then email us at samsamijonchav1987@outlook.com and we will send it to you.

4. Delivery Address

  • Please make sure your shipping address is complete and correct before completing your order. We are not responsible for packages delivered to an incorrect or incomplete address provided by you.
  • If you need to change your shipping address after placing an order, email us at samsamijonchav1987@outlook.com as soon as possible. We will do our best to change it before your order ships, but we cannot guarantee changes once your order is in transit.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the recipient.
  • Customs policies vary by country; please contact your local customs office for more information.

6. Lost or Damaged Packages

  • Damaged in transit: If your package arrives damaged, please email us at samsamijonchav1987@outlook.com within 7 days of delivery with photos of the package and the item. We will arrange a replacement or refund.
  • Lost in transit: If your tracking information shows no movement for more than 15 business days from the ship date, email us at samsamijonchav1987@outlook.com and we will investigate with the carrier and resolve the issue.
  • Undelivered: If your package is returned to us as undeliverable (wrong address, unclaimed, or refused), we will contact you to arrange re-shipping. A re-shipping fee may apply if the package was returned due to an incorrect address provided by you.

7. Returns & Refunds

Shipping and returns are covered in our . To start a return, simply email us at samsamijonchav1987@outlook.com with your order number — no forms to fill out.

8. Contact Us

For any questions about shipping or your order, email us at samsamijonchav1987@outlook.com. We typically respond within 1-2 business days.

Thank you for shopping with Bellezzaa!